The lowdown on everything Studio Twitch
aka FAQs 🤓

Getting Started👊

  • If you’re 18+ and your doc gives you the thumbs up to get moving, you’re golden.

  • Yep! You’ll need an account to book classes, buy memberships, and manage your schedule. It’s quick and painless, we promise.

  • Glad you asked. The app is pretty cool, if we do say so ourselves.

    You can book classes with a few taps (so convenient), earn cool badges, set personal goals, and join our studio challenges — all in one place.

    Highly recommend.

    Highly recommend.

  • Just hop onto our website or booking app, log in to your account, pick your class, and boom — you're booked.

  • Not required, but highly recommended. Classes fill up fast and we'd hate for you to miss out on the fun.

👇Memberships & Booking 👇

  • You can buy a membership right through your account online or in the app. Super simple!

  • Memberships vary based on how many classes you get per month — choose from 8, 12, or go all-in with unlimited. We also offer class packs if you’re not ready to commit monthly.

  • Membership credits do not roll over — use ’em or lose ’em! It’s a great reason to keep moving with us regularly.

  • Yes — all class packs have an expiry date based on the number of classes included.

    Make sure to use your classes before they expire!

  • We require one month’s notice to cancel a membership — it’s courteous, and it helps us plan our schedules and class capacities. Just shoot us an email to get the process started. No awkward conversations, we promise!

  • Yes! Life happens — we get it. You can pause your membership instead of cancelling if you just need a break. Just send us an email with your requested pause dates.

    Just a heads up: pausing is different from cancelling — your membership will automatically resume after the pause period ends unless you request otherwise.

  • Yep! If you’re using a class pack, you can book a guest using one of your own credits — just book them in like you would for yourself.

    If you’re on a membership, shoot us an email and we’ll help get your guest set up.

  • Community credits are only valid for our community class — these are donation-based classes where 100% of the proceeds go to local charities. Please note: community credits are non-refundable and can’t be used for regular classes.

Class Details 🤸

  • Yes — grip socks are required for all classes. Safety + hygiene = a win. Forgot yours? We’ve got some cute ones at the studio.

  • All of our classes are scalable, and our instructors have your back — no matter where you’re at.
    That said, take a peek at our class styles to see what calls to you!

  • Bring a water bottle, grip socks, and clean indoor workout shoes if your class calls for them. We’ll take care of the rest.

  • Try to arrive at least 10 minutes early so you can get settled and not feel rushed, especially if it's your first time.

  • You can bring it — but ahem, no texting, scrolling, or taking calls during class.
    If you're expecting something urgent, just give your instructor a quick heads-up. We totally get it.

Studio Policies 📚

  • Our late cancellation window is 4 hours. If you cancel within 4 hours of class time, you’ll lose the class credit and be charged a $10 fee.

  • If you’re a no-show (don’t cancel and don’t attend), you’ll lose the credit and be charged a $15 fee.

  • And it will. Just cancel your class in the app and send us a quick email at connect@studiotwitch.ca. We’re human too.

  • If a class is full, you can join the waitlist. If a spot opens up, you’ll be automatically added up to 30 minutes before class.
    If you no longer want the spot, please remove yourself from the waitlist — otherwise, if you’re added and don’t show, the same late cancel/no-show fees apply.

  • The studio door locks 5 minutes after class starts for safety and flow. If you’re cutting it close, just shoot us an email so we can keep the door open for you!

Studio Amenities 🫡

  • Yep — two of them! Perfect for freshening up before you conquer the rest of your day.

  • No lockers, but our change room has plenty of space to stash your stuff. Plus, we lock the doors during class so your things stay safe and sound.

  • Yes! We’ve got options:
    – Indoor and underground parking available on site.
    – Heads up: the underground parking door locks at 5 PM, so be sure to arrive early if you're planning to use it.
    – After 5 PM, street parking opens up and is usually easy to find nearby.

    Give yourself a few extra minutes to park and get settled — we want you walking in relaxed, not rushed!